VJ2 Privacy Policy – Your Data, Protected

1. Introduction

VJ2 ("we," "us," "the platform") is committed to protecting the personal data of all players who use our online gaming services. This Privacy Policy describes how we collect, use, store, share, and protect your information when you access VJ2 — whether through the website on desktop or through our mobile app on Android.

This policy applies to all players based in the Philippines and covers all interactions with the VJ2 platform, including account registration, deposits and withdrawals in Philippine Peso, gameplay, and customer support communications. If you have questions about anything in this policy, our support team is available 24/7 at [email protected].

2. Information We Collect

VJ2 collects personal data in several ways. The type of data collected depends on how you interact with the platform:

Information you provide directly:

• Full name, date of birth, and nationality (collected during registration and KYC verification)
• Email address and mobile number
• Government-issued ID documents submitted for identity verification
• Payment details, such as your GCash or Maya account reference or Philippine bank account details used for deposits and withdrawals
• Any communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location (used to confirm you are accessing from the Philippines)
• Session data including login times, pages visited, and features used
• Gameplay data including bets placed, games played, and account balances
• Cookie and similar tracking data (see Section 7 for details)

VJ2 does not collect data from minors. If we discover that a player under 21 has provided personal information, we will close the account and delete the associated data.

3. How We Use Your Information

We use the data we collect for the following purposes:

We do not use your data to make automated decisions that have a significant legal effect on you without providing a way for you to request human review.

4. When We Share Your Data

VJ2 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: Your payment account reference is shared with our Philippine banking and e-wallet partners solely to process your deposits and withdrawals.
• Identity verification providers: KYC documents may be processed by a trusted third-party verification service to confirm your identity.
• Technology and infrastructure partners: Service providers who host or maintain the VJ2 platform may access data as part of their service, and are bound by confidentiality obligations.
• Legal and regulatory requirements: We may disclose personal data if required to do so by Philippine law, court order, or to cooperate with law enforcement investigations into fraud or financial crime.

Any third parties who receive your data are required to handle it in accordance with applicable data protection standards and to use it only for the purpose for which it was shared.

5. How Long We Keep Your Data

VJ2 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. In general:

• Account and identity data is retained for the duration of your account and for a minimum period following closure as required by applicable law.
• Transaction records are retained in accordance with Philippine financial record-keeping requirements.
• Support communications are kept for as long as necessary to resolve your query and for a reasonable period afterwards.
• If you request deletion of your account, we will remove or anonymise your personal data, except where retention is required by law.

6. Your Data Rights

As a player on VJ2, you have the following rights with respect to your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or incomplete, you can ask us to update it.
• Right to deletion: You may request that we delete your personal data, subject to any legal retention obligations.
• Right to restriction: You can ask us to limit the way we process your data in certain circumstances.
• Right to object: You may object to processing based on our legitimate interests.

To exercise any of these rights, contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

VJ2 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a summary of the types of cookies we use:

• Essential cookies: Required for the platform to function. These keep your session active and remember your login state. The platform cannot operate without them.
• Preference cookies: Store your settings, such as language preferences and display options, so you do not need to reset them each visit.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and does not identify you individually.
• Security cookies: Support fraud detection and account security functions, including detecting unusual login patterns.

You can manage cookies through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform, including logging in and accessing your account.

8. Data Security

We take the security of your personal data seriously. VJ2 implements a range of technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Secure, access-controlled storage for KYC documents and payment data
• OTP-based verification for login and sensitive account actions
• Regular security assessments of our platform and infrastructure
• Staff training on data protection and handling procedures

While we do everything reasonably practicable to protect your data, no system is completely immune to risk. You also play a role in your own account security — please keep your password confidential and contact us immediately at [email protected] if you suspect any unauthorised access.

9. Third-Party Content and Links

VJ2 does not include outbound links to third-party websites within the platform. However, if you arrive at VJ2 through a third-party link or advertisement, please be aware that those external platforms have their own privacy policies that are independent of ours. VJ2 is not responsible for the privacy practices of any external websites.

10. Players Under 21

VJ2 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If you are a parent or guardian and believe your child has registered on VJ2, please contact us at [email protected] immediately. We will close the account and delete the associated data without delay.

11. Changes to This Policy

VJ2 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will notify registered players through the platform or by email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of VJ2 following any update constitutes acceptance of the revised policy.

12. Contact and Data Queries

If you have any questions, concerns, or requests related to this Privacy Policy or the way VJ2 handles your personal data, please reach out. Our support team is available around the clock.